Service Technician Lenel/Gallagher

Job Location US-VA
Job ID
Position Type
Regular Full-Time


Converged Security Solutions, Inc is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective Security and IT solutions. Established in 2000, Evolver and eVigilant have merged to form CSS. With a dedicated focus on client satisfaction, we have proven our value repeatedly, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Our core competencies are Cybersecurity, infrastructure, application development, cloud, end-user support, data analytics and legal services.


We believe our employees are key to our success and continued growth. We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development. When you join us, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.


Our company is seeking an Security System (Lenel/Gallagher) Technician which under direction and supervision from Service Manager, Service Technician will complete Electronic Security System (ESS) scheduled service calls with assigned customers.

Essential Job Duties and Responsibilities

The Superintendent oversees all field operations on a project to ensure that self-performed and subcontracted trade work is in compliance with contract documents and the project schedule. Superintendents also implement and enforce safety and quality control policies among eVigilant employees and subcontractors. We have openings for both a Night and Day shift Superintendent.



  • Supervise the timely and cost effective installation of the contracted work of either 1) the total project or, due to size, scale and complexity, 2) a particular scope(s), subcontractor(s), or other portion(s) of the project
  • Provide on-the-job training opportunities for Assistant Superintendents and Project/Office Engineers. Encourages and/or participates in staff training and development
  • Develop a plan for sequence of work. Develop project schedule. Plan and organize project work to assure all work is in place in accordance with contract documents.
  • Have working knowledge of owner contract, subcontracts and purchase orders.
  • Know the scheduled delivery dates for all critical path material and equipment.
  • Know submittal schedule.
  • Update project schedule monthly and in accordance with contract documents.
  • Control field costs for the company and subcontract work.
  • Supervise field work force to assure all work is put in place in the most cost efficient manner.
  • Schedule and monitor field productivity.
  • Have good working knowledge of equipment.
  • Implement safety program. Conduct regular safety inspections to assure all working conditions and work habits are in compliance with company, contract and government standards. Take remedial action when required.
  • Implement the company’s safety policies and procedures.
  • Assist in resolution of scope conflicts.
  • Participate in the project management functions.
  • Assure punch list is completed in a timely manner.


Minimum Qualifications and Requirements

Security System Technician responsibilities and duties

  • Perform assigned tasks as required to complete service calls including: but not limited to troubleshooting, equipment replacement, system programming, installation coordination, system and network design, commissioning and closeout assistance.
  • Strong communication skills between Service Manager and customers is required.
  • Strong written skills needed, detailed completed service tickets and surveys.
  • Ensures work performed complies with state, local and Federal legal requirements.
  • Operates on the job with the highest of ethics.
  • Adheres to all safety standards and requirements.
  • Completes or assists in typical installation hardware design and software programming using established standards as required. Provides detailed information to communicate design and operation to the customer.
  • Selects or assists in the selection of material and equipment to be procured for the projects assigned.
  • Completes the loading, device verification and commissioning of all system controllers as required. Validates complete system functionality and troubleshoots problems to ensure proper operation. Provides accurate as-built and commissioning documentation.
  • Effectively communicates the status of projects to management as required.
  • Develops project plans and coordinates the required resources to ensure timely and effective installation and completion of assigned projects.
  • Performs site-specific training for owner / operator on the total system in full or with assistance. Ensures owner / operator has been trained. Provides proper documentation and manuals for system operation.
  • Develops and maintains viable long-term relationships with contractors, clients, consultants and subcontractors. Attend job progress meetings as required.
  • Adheres to safety standards, local and national security and fire codes, with a high degree of regard to employee and subcontractor safety.
  • Performs other duties as assigned


Technical Requirements (required and desired)

Security System Technician Requirements:

  • Demonstrated experience in the Electronic Security (ESS) or access control industry;
  • Ten (10) or more years preferred.
  • Must have relevant technical hands on experience in commissioning and programming of security or access control systems. Relevant systems include but not limited to Lenel, DMP, Gallagher, Hirsch, AMAG, and Bosch or equivalent.
  • Able to act independently and to coordinate the work of others on a job site.
  • Demonstrated effective interpersonal skills to represent the company to customers and other outside contacts.
  • Able to explain technical information to non-technical people.
  • The ability to obtain and maintain a Public Trust or Security clearance, as required. (This involves a background/character, criminal history, employment, and credit check.)
  • Preferred:
  • Electronics Certification from an accredited Technical School or equivalent military training.
  • Certifications or classroom training and experience with fiber and networks, as well as a working knowledge of Windows and Microsoft programs and databases strongly preferred.
  • Knowledge of project accounting, costing principals and contracting preferred.


Training and Certifications (required and desired)

Valid Certification in one or more of the following; (preferred)








Location: Washington D.C. Metro Area, Office in Manassas


Travel:      May travel up to 75-80% to local work sites. Schedule is subject to change based on customer and business need.

EOE Statement

At eVigilant, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the eVigilant team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.


eVigilant, a Converged Security Solutions, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.


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