• Sr. Desktop Engineer

    Job Location US-CA-San Francisco
    Job ID
    Information Technology
    Position Type
    Regular Full-Time
  • Overview

    Evolver is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader. Evolver’s efforts and growth have been recognized by leading publications and organizations, including Inc. 5000 for five consecutive years, and most recently “Future 50” from SmartCEO. With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Evolver’s core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.


    We believe our employees are key to our success and continued growth. We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development. When you join Evolver, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.


    Evolver is seeking a Sr. Desktop Engineer to work in San Francisco, CA.

    Essential Job Duties and Responsibilities


    Senior Desktop Engineer will provide day-to-day support of all workstations and laptops.  This position will be the technical expert on all areas of end user system support. 

    • Provide senior level workstation/laptop support
    • Lead or support workstation/laptop related projects
    • Build and maintain workstation/laptop images
    • Manage, deploy, and support desktop security patches
    • Research and remediate desktop security vulnerabilities
    • Mange, support and maintain all Windows 7 and 10 workstations/laptops and some Mac laptops
    • Mange, support and maintain all workstations/laptop COTS and custom built in-house software
    • Systematically resolve issues related to workstations and laptops
    • Manage and resolve workstation/laptop security issues i.e. virus, spam etc…
    • Directly interface with customers on a day to day basis
    • Provide technical recommendation and guidance to customer
    • Provide support for ticketing system
    • Document issues/problems
    • Work closely with System engineers to resolve issues
    • Be available for rotating on-call schedule
    • Report directly to Desktop Team Lead and Production manager
    • Provide technical guidance to junior desktop engineers

    Minimum Qualifications and Requirements


    • 7 to 10 years workstation and laptop support
    • 7 to 10 years Office 2010, 2013, 2016 and Office 365
    • 7 to 10 years supporting HP, Dell, or IBM Workstations/Laptops
    • 7 to 10 years supporting financial applications
    • 7 to 10 years managing system images
    • 7 to 10 years managing/deploying workstation/laptop refresh
    • 7 to 10 years of patch management and vulnerability management
    • Bachelor’s Degree required.  Will consider years of experience and/or certifications in lieu of Degree.


    • Strong Documentation and communication skills
    • Office 365 migration experience
    • Experienced in automation of application/system deployment and management

    Technical Requirements (required and desired)

    Technical Requirements: 

    • Expert Windows 7 and 10
    • Expert Office 2010, 2013 and 2016
    • Expert HP, IBM Workstations and Laptops
    • Expert Symantec End Point
    • Expert Patch management
    • Expert Financial applications i.e. Reuters, Eze Castle
    • Expert System build, deployment and maintenance
    • Expert Outlook support and troubleshooting
    • Expert SharePoint client end support
    • Strong familiarity with desktop security products


    • Intermediate Lync, Skype client support
    • Intermediate CRM client end support
    • Experienced with Microsoft Intune
    • Experienced with Jamf
    • Education, Training or Certifications (required and desired):
    • Relevant Microsoft Windows certifications are desired but not required

    Training and Certifications (required and desired)

    Training and Certifications:  - Relevant Microsoft Windows certifications are desired but not required 

    EOE Statement

    At Evolver, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the Evolver team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.

    Evolver, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Evolver offers a comprehensive benefits plan including (but not limited to): medical, dental, vision, 401(k), life, AD&D and short term and long term disability insurance.


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