• Help Desk Specialist

    Job Location US-MD-Woodlawn
    Job ID
    2018-2759
    Category
    Information Technology
    Position Type
    Regular Full-Time
  • Overview

    Evolver is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader. Evolver’s efforts and growth have been recognized by leading publications and organizations, including Inc. 5000 for five consecutive years, and most recently “Future 50” from SmartCEO. With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Evolver’s core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.

     

    We believe our employees are key to our success and continued growth. We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development. When you join Evolver, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.

     

    Evolver has an opportunity for a Help Desk Specialist to work in Woodlawn, MD.

     

    Must have the ability to work 9:00 a.m. to 5:30 p.m. Monday-Friday.

    Essential Job Duties and Responsibilities

    • Will support remote users and laptops using remote access applications.
    • This position is responsible for providing help desk phone, email and walk-in support to all-levels of staff.

    Minimum Qualifications and Requirements

    • Requires a minimum of 2 - 4 years technical experience/knowledge.
    • A 4-year college degree is required. 

    Technical Requirements (required and desired)

    • Must have Windows 7, MS Office support skills, troubleshooting and problem resolution skills.
    • Must possess the ability to analyze and diagnose technical issues.
    • This position requires excellent communication and user relationship skills along with the ability to multi-task.
    • Must demonstrate a proven ability to communicate effectively in written and verbal form with all levels of staff and management.
    • Must have ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment.
    • Performs other duties as assigned.

    Training and Certifications (required and desired)

    • Technical certifications a plus; not required.
    • Development skills a plus; not required.

    EOE Statement

    At Evolver, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the Evolver team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.

    Evolver, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Evolver offers a comprehensive benefits plan including (but not limited to): medical, dental, vision, 401(k), life, AD&D and short term and long term disability insurance.

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