Evolver, Inc.

  • Sr IT Service Management Analyst

    Job Location US-MD-Bowie
    Posted Date 4 weeks ago(10/23/2018 11:57 AM)
    Job ID
    # of Openings
  • Overview

    Evolver is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader. Evolver’s efforts and growth have been recognized by leading publications and organizations, including Inc. 5000 for five consecutive years, and most recently “Future 50” from SmartCEO. With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Evolver’s core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.


    We believe our employees are key to our success and continued growth. We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development. When you join Evolver, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.


    Evolver is seeking a Sr IT Service Management Analyst to join our team supporting the US Census in Bowie, MD


    **Applicant must be a U.S. Citizen and qualify for a Public Trust clearance level position**

    Essential Job Duties and Responsibilities

    The Sr. ITSM Analyst is responsible for improving the process maturity and adherence of Incident, Problem, and Change Management processes. This position plays an important role in the division's strategies regarding stability and operational excellence. Works with stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. The Sr. ITSM Analyst understands business problems and opportunities in the context of the requirements, identifies and recommends solutions that enable the organization to achieve its goals

    Minimum Qualifications and Requirements


    • Leads Change and Configuration Management (CM) Processes
    • Performs  Maturity Assessments of IT Operations Service Management Processes
    • Directs the Enterprise IT Change and Release Management Implementation
    • Directs the seamless integration of Enterprise Incident Management Process Engineering with other key ITSM processes
    • Leads the Problem Management life cycle process
    • Familiarity with Enterprise Knowledge Management
    • Establishes the vision for continual improvement on these processes and implements the strategies to strive for an increasingly excellent user experience
    • Experience with Asset and Configuration Management Strategy, Architecture, and Engineering
    • Use the Configuration Management System to accurately account for all Computing Assets and configurations, verify configuration records against the infrastructure and correct any exceptions, thus providing a sound basis for Incident, Problem, Change, and Release Management process integration
    • Ensure compliance with the accurate and timely recording of all Computing asset parameters
    • Identifying, controlling, maintaining and verifying installed hardware, software, and documentation
    • Maintain documented process flows and procedures separate from any computerized tool to ensure continuity of the process no matter which tool is used

    Technical Requirements (required and desired)

    Candidate must have the following knowledge, experience, and abilities:

    • 6-8 years of experience in Change, Configuration, Incident, Problem and Asset management of IT Systems
    • Strong leadership, coaching and mentoring experience
    • Experience in creating, managing and maintaining process diagrams and process definition documents
    • Experience in defining, measuring and trending KPI's and process metrics
    • Ability to analyze performance data to demonstrate the effectiveness of IT processes


    • Ability to work in dynamic environment with changing priorities
    • Excellent communication skills, interpersonal, oral, and written
    • Strong analytical, organizational, and problem-solving skills
    • Ability to work well within a team to learn and share knowledge
    • Effective at developing and maintaining strong customer and team relationships
    • ITIL Foundation Certified a plus
    • Familiarity with ISO 20000 a plus


    Training and Certifications (required and desired)

    Applicant must be a U.S. Citizen 

    Candidate must successfully pass a Federal Background Investigation  and be able to obtain at least OPM Public Trust Clearance and/or DoD Secret

    EOE Statement

    At Evolver, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the Evolver team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.

    Evolver, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Evolver offers a comprehensive benefits plan including (but not limited to): medical, dental, vision, 401(k), life, AD&D and short term and long term disability insurance.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed