Evolver, Inc.

  • IT Asset and Inventory and Delivery Specialist

    Job Location US-DC-Washington
    Posted Date 6 days ago(6 days ago)
    Job ID
    2018-2700
    # of Openings
    1
  • Overview

    Evolver is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader. Evolver’s efforts and growth have been recognized by leading publications and organizations, including Inc. 5000 for five consecutive years, and most recently “Future 50” from SmartCEO. With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Evolver’s core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.

     

    We believe our employees are key to our success and continued growth. We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development. When you join Evolver, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.

     

    Evolver is seeking an Asset & Inventory Specialist in Washington, D.C.   Must have a broad knowledge of Asset & Inventory functions with strong customer service skills and a service desk background. 

    Essential Job Duties and Responsibilities

    • The job functions will be performed mostly on-site for IT support and over the phone. It is desirable for the Technician to have basic knowledge of IT equipment (including printers, PCs, iOS devices) and common software programs (Microsoft Office – Outlook, Word, Excel), and be able to work with a trouble-ticketing system (Microsoft Support Center Service Manager or Remedy). The candidate would need to have or be able to pass a criminal history background check.


      Responsibilities:

      • Support activities relating to the life-cycle management of IT assets, including the maintenance and management of centralized inventory control, in-processing of new IT orders/equipment, verifying acceptance of delivery, comparing packing slips and purchase orders, assessing equipment for damage, and notifying the customer of any discrepancy.
      • Perform demand analysis and definition of adequate stock levels and PAR levels to improve responsiveness to customer needs
      • Perform asset management tracking, reporting, and improve the quality of data in the asset management system of record
      • Assist with moving material from the receiving area into storage locations or to end-user locations.
      • Able to lift boxes above their head up to and including moving boxes with weights of 50 pounds.
      • Asset & Inventory Specialist coordinates with Service Desk Technicians to provision equipment to users.
      • Follows Government standards and procedures due to strict security at the US Capitol.
      • Follows asset management procedures and utilizes help desk trouble-ticketing tools (Microsoft Support Center Service Manager).
      • Performs IT asset management and asset delivery during normal operating hours (Weekdays from 7:00 a.m. to 5:00 p.m.) in Washington, DC.
      • Complies with and refines Federal Government Standard Operating Procedures (SOPs) for Inventory and Asset Management.
      • Answers help desk telephone or e-mail requests and responds to moderately complex customer inquiries to ensure customer needs are met.
      • Assists the customer in resolving routine IT problems by providing guidance regarding hardware problems. Resolves and/or escalates technical problems to the Systems Engineering Group, as appropriate.
      • Performs IT installations, configurations and troubleshoots computer hardware and software in accordance with IT Services standards.
      • Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon timeframe and quality levels.
      • Logs and tracks inquiries using a problem management (Microsoft Support Center Service Manager) database and maintains history records and related problem documentation.

    Minimum Qualifications and Requirements

    Qualifications:

    • Must successfully pass the Capitol Police Background check.
    • High School Diploma or G.E.D.
    • Two or more years of technical or customer support experience.
    • Two or more years of broad asset and inventory management experience
    • Experience working with Microsoft software products and Dell, Apple and HP user devices.
    • Experience with solving computer-related problems.
    • Experience working in a Tier1/2 Help Desk environment and able to escalate to Tier 3 Systems Engineering Group.
    • Interpersonal skills for interacting with clients and other team members.
    • Strong communications skills.
    • Attention to detail and organization skills is necessary.
    • Ability to communicate verbally or in written form strongly desired.
    • Organization skills to balance and prioritize work.
    • Analytical and problem solving skills.
    • Leadership skills to mentor and provide guidance to less experienced personnel.
    • Ability to work in a team environment.

    Technical Requirements (required and desired)

    Technical Requirements:

    • Desired Technical Requirements: - Familiarity with technical troubleshooting of Microsoft Windows 7 and 10 and Apple iOS devices (iPhone, iPad, iMac).

      

    Desired Training and Certifications:

     

    A+

    Microsoft Certified Desktop Support Technician (MCDST)

    Microsoft Certified Systems Engineer for Windows (MCSE)

    Dell Certified Enterprise Engineer (DCEE)

    EOE Statement

    At Evolver, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the Evolver team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.

    Evolver, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Evolver offers a comprehensive benefits plan including (but not limited to): medical, dental, vision, 401(k), life, AD&D and short term and long term disability insurance.

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