Evolver, Inc.

IT Business Analyst/Service Delivery Specialist

Job Location US-MD-Suitland
Posted Date 3 weeks ago(2/27/2018 10:03 AM)
Job ID
# of Openings


Evolver is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader. Evolver’s efforts and growth have been recognized by leading publications and organizations, including Inc. 5000 for five consecutive years, and most recently “Future 50” from SmartCEO. With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Evolver’s core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.


We believe our employees are key to our success and continued growth. We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development. When you join Evolver, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.


Evolver is seeking a IT Business Analyst/Service Delivery Specialist to work in Suitland, MD.


**Applicant must be a U.S. Citizen and qualify for a Public Trust clearance level position**

Essential Job Duties and Responsibilities

  • The program provides IT services and software maintenance support to our Government customer.

  • The center provides supports servers and storage infrastructure in multiple areas, and improves service delivery quality.

  • The center utilizes the computing infrastructure to meet the demands of their mission critical programs.

  • The IT infrastructure support service to ensure a stable, highly- available, fault-tolerant and secure computing environment.

  • The center is responsible for operating and sustain the IT infrastructure required to support the various program operations that includes over 2400 virtual and physical IBM blades, running VMware, Redhat Linux, Windows, Exadata, and Solaris operating systems, along with 6PB of SAN Storage. In addition, the center is responsible for providing all IT infrastructure, testing, installing, inventing, server build and management, systems administration, security and monitoring and storage configuration and management.


Minimum Qualifications and Requirements

    • Work with multiple data center clients and customers (i.e. project and application teams) to perform all aspects of complex “server” delivery (build) management oversight activities upon request
    • Perform change management activities associated with installation and decommissioning of server infrastructure, including storage, software licensing, and costs analysis
    • Identify, mitigate, and prioritize, manage and resolve project issues, constraints, dependencies and risks
    • Perform some incident management support and follow up on an as needed basis
    • Perform technical requirements analysis, costs analysis, and schedule analysis
    • Facilitate resolution of technical issues. Capable of interpreting technical information and present/speak the information to different audiences (business owner, etc.), conveying the message in a way the audience can understand
    • Engaging IT Directorate managers for capacity estimates and performance planning as it relates to operational support requirements
    • Developing and communicating cost models, divisional statuses to senior management and project stakeholders
    • Understanding of process, potential issues, consequences of changes and their cost impacts during the Systems Development Lifecycle (SDLC)
    • Coordinating and communicating with Division and other IT Directorate customers and support teams as appropriate
    • Participate in customer meetings to ensure business area needs are being understood and to educate on Division standards and processes
    • Help facilitate horizontal integration of IT Portfolio projects across IT Directorate Divisions and customer business areas
    • Help to identify redundant IT activities and to provide consolidation recommendations
    • Help to define project performance metrics and to monitor performance measurements
    • Provide tactical and strategic advice and artifacts to ensure the Division and IT Directorate strategic plans are being pursued
    • Participate with Division and the IT Directorate to study IT trends and best practices to ensure planned investments are in line with Division the IT Directorate goals
    • Draft IT Directorate and Division case studies, market research, and technology evaluation artifacts
    • Assist with identifying opportunities for program, project, and process improvements across the Division
    • Provide support for drafting Division roadmaps, whitepapers, flowcharts, and division statuses
    • Provide support for drafting and monthly progress report for Division project activities
    • Provide support for drafting a Cost Benefit Analysis Report for projects included in the Division Project Portfolio

Technical Requirements (required and desired)


Candidate must have the following knowledge, experience, and abilities:

  • Must have 10+ years of IT project management or IT operations support experience
  • Must have experience & knowledge of data center infrastructure, including blade server and virtualization technologies
  • Must have experience in IT service delivery, including ITIL concepts
  • Must have experience with Enterprise Change Management tools such as Remedy
  • Associates or Bachelor’s Degree in Computer Science/Engineering/ Information Systems or related discipline (In-Lieu-of the education 10 years of total full time IT experience required)


Required Technical Skills:


MS Visio, Excel, Project, and PowerPoint (including architecture diagrams, process diagrams, swim lanes, cost analysis, and pivot tables)

Training and Certifications (required and desired)

Other Skills / Experience:


  • Ability to communicate status and issues to senior management and project stakeholders
  • Coordinate cross-org team, proactively ensuring that teams are "in sync" in terms of communication, schedules, issues, etc
  • Facilitate decision making with stakeholders, balancing the needs of different constituencies and facilitating consensus 
  • Champion and key contributor of continuous improvement of IT best practices, using innovative ideas to increase effectiveness of organization
  • Understanding of process, potential issues, consequences of changes during Systems Development Lifecycle


Security Requirements:

Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment

EOE Statement

At Evolver, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the Evolver team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.

Evolver, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Evolver offers a comprehensive benefits plan including (but not limited to): medical, dental, vision, 401(k), life, AD&D and short term and long term disability insurance.


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