Evolver, Inc.

Service Desk Team Leader

US-DC-Washington
1 week ago
Job ID
2017-2512
# of Openings
0

Overview

Evolver is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader. Evolver’s efforts and growth have been recognized by leading publications and organizations, including Inc. 5000 for five consecutive years, and most recently “Future 50” from SmartCEO. With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Evolver’s core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.

 

We believe our employees are key to our success and continued growth. We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development. When you join Evolver, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.

 

Evolver is seeking a Service Desk Team Leader in Washington, DC.

 

 

Essential Job Duties and Responsibilities

Evolver is seeking to hire a Service Desk Team Leader, who will work on-site at the HQ of a government customer in Washington, DC.  The Service Desk Team Leader will assist the Service Desk Manager on day-to-day operations. 

 

  • Lead Technical Support Analysts to oversee all service desk work and take corrective action as necessary;
  • Assist in the management task of hiring, onboarding, training, and mentoring of Technical Support Analysts;
  • Serve as a technical liaison to the government’s Contracting Officer Representative (COR) and operations leadership;
  • He/ she will report and manage capabilities to support service desk mission effectiveness and track performance metrics to ensure all SLA requirements are met;
  • Draft Standard Operating Procedures (SOP), guidelines, and entries into a Knowledge Management tool.

Minimum Qualifications and Requirements

  • At least 7-10 years of applicable experience providing Service Desk and End User Support functions;
  • Experience demonstrating self-motivation where work is managed through a centralized Service Center;
  • Excellent communication and customer relationship skills;
  • Experience with Ivanti ticketing system.

 

 

Training and Certifications (required and desired)

  • ITIL or HDI certification

EOE Statement

At Evolver, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the Evolver team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.

 

Evolver, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Evolver offers a comprehensive benefits plan including (but not limited to): medical, dental, vision, 401(k), life, AD&D and short term and long term disability insurance.

 

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