Evolver, Inc.

Scheduling & Service Delivery Coordinator

US-MD-Bowie
2 weeks ago
Job ID
2017-2479
# of Openings
1

Overview

Evolver is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader. Evolver’s efforts and growth have been recognized by leading publications and organizations, including Inc. 5000 for five consecutive years, and most recently “Future 50” from SmartCEO. With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Evolver’s core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.

 

We believe our employees are key to our success and continued growth. We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development. When you join Evolver, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.

 

Evolver is seeking a Scheduling & Service Delivery Coordinator to work in Bowie, MD.

 

**U.S. Citizenship and ability to pass a Public Trust Assessment required.**

Essential Job Duties and Responsibilities

We are looking for someone to join our Customer Requirements Management (CRM) team to help customers meet their IT requirements.  This role includes the coordination with IT customers, Project Managers, and industry leaders to obtain timely and cost effective Infrastructure Services (Compute and Storage).  CRMs are the single POC for managing and tracking the customer’s CSvD managed infrastructure services. Individuals work to gather requirements, coordinate the deployment of infrastructure services (Compute and Storage), and support the full design to deployment lifecycle.  Duties include; developing cost models, gathering requirements, and aligning business needs to IT standards.  It is the goal of the CRM to turn requirements into secure technology-based solutions as efficiently as possible.

 

Background:

 

The program provides support for the IT services management branch within our Government customers IT Directorate.  We provide support to customers requesting infrastructure resources (primarily servers and storage) to support applications and programs.  The team strives to ensure that technological solutions meet the demands of our customers, while complying with changes in IT infrastructure, security requirements and government mandates.  

 

Position Requirements:

 

  • Assist in IT management, to include scheduling, risk/issue management, and exposure to earned value management;
  • Experience with Operations, Service Delivery and Procurement;
  • Compute and Storage Lifecycle (Procurement to Decommission);
  • Change Management;
  • Cost Modeling and Budgeting (ROM & Customer Agreements);
  • Planning and Tracking;
  • Issue Escalation (For many Managed Services);
  • Strong presentation and facilitation skills (Comfortable interacting with clients/customers on a daily basis);
  • Good Writing Skills - Comfortable writing and documenting technical requirements. 

 

 

Minimum Qualifications and Requirements

Candidate must have the following knowledge, experience, and abilities:

  • Must have support of Project Management or operations experience;
  • Microsoft Office, PowerPoint, Excel, Word;
  • Exposure to Service Delivery including Enterprise Data Center Operations and Architecture a plus;
  • Familiar with Change Management tools (Remedy, Service Now);
  • Able to perform analysis using MS Excel;
  • Create and manage customer diagrams using Visio and MS PowerPoint.

 

EOE Statement

At Evolver, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the Evolver team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.

Evolver, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Evolver offers a comprehensive benefits plan including (but not limited to): medical, dental, vision, 401(k), life, AD&D and short term and long term disability insurance.

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