Evolver, Inc.

System Administrator - Service Desk

US-CA-Port Hueneme
2 months ago
Job ID
2017-2429
# of Openings
1

Overview

Evolver is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader. Evolver’s efforts and growth have been recognized by leading publications and organizations, including Inc. 5000 for five consecutive years, and most recently “Future 50” from SmartCEO. With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Evolver’s core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.

 

We believe our employees are key to our success and continued growth. We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development. When you join Evolver, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.

 

 

**This is a Service Contract Act position (SCA)**

 

Evolver is seeking a candidate for a Service Desk position with System Administrator responsibilities on the NSWC PHD IT Support Services contract located in Port Hueneme, CA (near Ventura, CA).

 

CANDIDATE MUST HAVE ACTIVE GOVERNMENT ISSUED SECURITY CLEARANCE (SECRET OR ABOVE).

Essential Job Duties and Responsibilities

  • Provide Service Desk customer support to Navy Business and Engineering systems.
  • Provide phone and Tier 1 / 2 support, and training for systems as needed.
  • Perform account maintenance including; allowing access to systems, disabling of dormant accounts and troubleshooting user logon problems on system within the command area of responsibility.
  • Manage correspondence with end users; respond to requests for assistance in person, via phone, electronically.
  • Track problems and resolutions; follow standard help desk procedures, research questions using available information resources, redirect problems to appropriate resource, identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions and log all help desk interactions in designated trouble ticket system (Currently BMC Remedy).
  • Monitor systems for proper operation such as Antivirus, Backup Jobs and all critical processes during the work day.
  • Monitor logging systems for critical events that need to be escalated to SMEs for interpretation and resolution.
  • Provide/Develop/Update user documentation as needed.
  • Provide minor desk side user support, PC troubleshooting, PC builds, moves, adds and changes.
  • Assist SMEs with projects as needed.
  • Provide input to Service Desk process as part of a continual process improvement.
  • Track assets; Workstations, Servers and other hardware items.
  • Stay current with system information, changes and updates. 
  • Maintain software inventory and licensing insuring media and licenses are available for all core applications and operating systems. 
  • Maintain electronic patch repository for operations group; requires routine research of available patches and notifications to the operations group and affected customers.

Minimum Qualifications and Requirements

  • Two to three years of IT related experience.
  • Bachelor’s Degree required.  Will consider years of experience and/or certifications in lieu of Degree.

Technical Requirements (required and desired)

  • CompTIA Security+ and MCTS (70-680): Windows 7, Configuration.
  • 2+ years Windows Administration.
  • Customer service orientation, knowledge and experience of customer service practices.
  • Problem-solving capabilities, adaptability and attention to detail.
  • Excellent communication skills and consultative personality. Willingness to follow directives.

Training and Certifications (required and desired)

  • Work requires certification at IAT Level I in accordance with DoD 8570.01 and SECNAV 5239.2. Certification must be obtained within first six months of employment.

 

 

 

 

EOE Statement

At Evolver, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the Evolver team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.

 

 

Evolver, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Evolver offers a comprehensive benefits plan including (but not limited to): medical, dental, vision, 401(k), life, AD&D and short term and long term disability insurance.

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